
Terms of Service
Tracked per project: terms of service.
Scope, review path and delivery for Terms & Compliance.

Requirements and review steps are documented rather than promised in advance.

Pairs with terms of service in most project sets.
Open →
Often requested alongside accessibility statement.
Open →
Pairs with uk gdpr compliance in most project sets.
Open →
Often requested alongside complete uk immigration translation checklist.
Open →Values that depend on the document stay pending until intake confirms them.
| Item | How it is handled |
|---|---|
| Terms of Service | Accepted. Handling is confirmed at intake and recorded on the order. |
| Accessibility Statement | Accepted. Handling is confirmed at intake and recorded on the order. |
| UK GDPR Compliance | Accepted. Handling is confirmed at intake and recorded on the order. |
| Complete UK Immigration Translation Checklist | Accepted. Handling is confirmed at intake and recorded on the order. |
| Sponsor Licence Document Translation | Accepted. Handling is confirmed at intake and recorded on the order. |
| All Services | Accepted. Handling is confirmed at intake and recorded on the order. |
Sets out Terms & Compliance and what we need from you before work starts.

Tracked per project: terms of service.

Handles accessibility statement with open points flagged rather than assumed.

Tracked per project: uk gdpr compliance.

Runs complete uk immigration translation checklist through the same check every time.

Tracked per project: sponsor licence document translation.

Applies to all services, scanned or digital.
A case entry is published here only once it can be tied to a specific file set and a verifiable outcome. Until then this section shows the record structure only.
| Field | What it will record | Status |
|---|---|---|
| File type | The document set and language pair, as received. | Awaiting verified evidence |
| Challenge | What made the file difficult — layout, terminology, or an unclear requirement. | Awaiting verified evidence |
| Workflow | Which review steps ran: translator match, proofread, terminology and layout check. | Awaiting verified evidence |
| Outcome | What was delivered, and against which written requirement. | Awaiting verified evidence |
No customer names, figures or outcomes are shown until the underlying evidence is attached.
We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.
Describes terms of service and the points we confirm in writing before work starts.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Describes accessibility statement and the points we confirm in writing before work starts.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Sets out how uk gdpr compliance is scoped, reviewed and delivered.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Covers complete uk immigration translation checklist end to end, including anything that depends on the receiving institution.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Describes sponsor licence document translation and the points we confirm in writing before work starts.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Describes all services and the points we confirm in writing before work starts.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
This part explains how all file formats is handled and what we need from you at intake.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Values that depend on the document stay pending until intake confirms them.
| Item | How it is handled |
|---|---|
| Terms of Service | Accepted. Handling is confirmed at intake and recorded on the order. |
| Accessibility Statement | Accepted. Handling is confirmed at intake and recorded on the order. |
| UK GDPR Compliance | Accepted. Handling is confirmed at intake and recorded on the order. |
| Complete UK Immigration Translation Checklist | Accepted. Handling is confirmed at intake and recorded on the order. |
| Sponsor Licence Document Translation | Accepted. Handling is confirmed at intake and recorded on the order. |
| All Services | Accepted. Handling is confirmed at intake and recorded on the order. |
We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.
Tell us the document type and the language pair, and we will confirm what we need to start.
Tell us about your document — we reply within 15 minutes.