Quality Assurance Process
Tracked per project: quality assurance process.
Read by a linguist, not a template
Upload and Review Guide
How Upload and Review Guide is handled here, with the receiving institution's rules called out.
Quality Assurance ProcessFAQ: Delivery TimesCertified Translation GuideHow to Review Translated Documents
What we confirm before quoting
Requirements and review steps are documented rather than promised in advance.
Quality Assurance ProcessFAQ: Delivery TimesCertified Translation GuideHow to Review Translated DocumentsRevision and Redo PolicyEmergency Translation Rush Guide
Reading the request behind the search
Sets out Upload and Review Guide and what we need from you before work starts.
FAQ: Delivery Times
Handles faq: delivery times against the terminology list you supply, or one we build.
Certified Translation Guide
Applies to certified translation guide, scanned or digital.
How to Review Translated Documents
Applies to how to review translated documents, scanned or digital.
Revision and Redo Policy
Available for revision and redo policy on the same review path.
Emergency Translation Rush Guide
Tracked per project: emergency translation rush guide.
Format coverage
Values that depend on the document stay pending until intake confirms them.
| Item | How it is handled |
|---|---|
| Quality Assurance Process | Accepted. Handling is confirmed at intake and recorded on the order. |
| FAQ: Delivery Times | Accepted. Handling is confirmed at intake and recorded on the order. |
| Certified Translation Guide | Accepted. Handling is confirmed at intake and recorded on the order. |
| How to Review Translated Documents | Accepted. Handling is confirmed at intake and recorded on the order. |
| Revision and Redo Policy | Accepted. Handling is confirmed at intake and recorded on the order. |
| Emergency Translation Rush Guide | Accepted. Handling is confirmed at intake and recorded on the order. |
Review steps that catch errors
We list the processes we can document. Third-party endorsements are only shown when we hold the paperwork.
Quality Assurance Process
Process documentation for quality assurance process.
Verified recordFAQ: Delivery Times
Signed-off procedure for faq: delivery times.
Verified recordCertified Translation Guide
Signed-off procedure for certified translation guide.
Verified recordHow to Review Translated Documents
Signed-off procedure for how to review translated documents.
Verified recordRevision and Redo Policy
Record of the review path applied to revision and redo policy.
Verified recordEmergency Translation Rush Guide
Record of the review path applied to emergency translation rush guide.
Verified recordCommon questions
Answers are limited to what we can confirm at intake.
How is quality assurance process handled?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.
What does faq: delivery times cost?
Scans and phone photos are accepted for most documents. If legibility is a problem we tell you what to re-shoot rather than guessing at the text.
How long does certified translation guide take?
It depends on the language pair and the document set. We review the file, confirm the receiving institution's requirements, then send the scope and the date in writing — nothing is quoted from a template.
What does how to review translated documents cost?
Turnaround is confirmed at intake, not estimated here. Standard documents usually run in days; anything needing a third party takes longer and we say so before you commit.
What does revision and redo policy cost?
Send the file and the destination requirement if you have it. We check whether the layout can be kept, whether certification or notarisation is needed, and reply with a written scope.
How long does emergency translation rush guide take?
If it depends on the receiving office we will not claim otherwise. Where the requirement is unclear we say it is unclear and tell you exactly what to ask them.
Quality Assurance Process
This part explains how quality assurance process is handled and what we need from you at intake.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
FAQ: Delivery Times
Describes faq: delivery times and the points we confirm in writing before work starts.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Certified Translation Guide
Describes certified translation guide and the points we confirm in writing before work starts.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
How to Review Translated Documents
This part explains how how to review translated documents is handled and what we need from you at intake.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Revision and Redo Policy
Sets out how revision and redo policy is scoped, reviewed and delivered.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Emergency Translation Rush Guide
This part explains how emergency translation rush guide is handled and what we need from you at intake.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Settlement Citizenship Translation Guide
This part explains how settlement citizenship translation guide is handled and what we need from you at intake.
Anything that depends on the receiving institution is confirmed in writing before work starts, and stays marked as pending until it is.
Related guides
Upload and Review Guide, from intake checklist to the file you send on.
Get the full guide
Enter your email and the PDF opens straight away.
We use the address only to send this document.
Send the file and get a written scope
We review the document, confirm the language pair and the receiving institution, then send pricing and turnaround in writing.